Privacy Policy

Article 1 Collection of Personal Information

1. The Company collects the following personal information for the use of the Service.
   1. Basic information: name, email address, phone number, address, nationality, etc.
   2. Additional information: translation experience, area of specialization, education and work history, language skills, certification information, etc.
   3. Service usage records: access logs, usage history, cookies, IP address, etc.
   4. Banking information: bank name, account number, Swift Code, account holder name, etc.
   The Company collects only the minimum amount of personal information necessary for the smooth provision of the Service, and must obtain your consent when collecting personal information. You should understand that you may withdraw your consent to the collection of personal information if necessary, in which case your use of the Service may be restricted.

Article 2 Purpose of Collection and Use of Personal Information

1. The Company utilizes the collected personal information for the following purposes, and ensures that your personal information is used only for the purpose of providing and managing the Service.
   1. Service provision and management
      • The Company collects information essential for the smooth use of the Service and provides personalized information to enhance the convenience of the Service. This enables the Company to provide information necessary for the Service requested by the user, consultation, account authentication, and identity verification.
      • Membership registration and management: We use information to verify your identity, verify your age, and identify and authenticate you when you register for membership.
      • Provision of services: To provide customized information and requested services based on the information required when using the service.
      • User support and inquiry handling: We collect your information to handle inquiries or complaints, resolve issues related to the Service, etc.
   2. To improve service quality and optimize user experience
      • We use the data we collect to improve the quality of our Services based on your usage patterns and feedback, and to provide you with an optimal user experience by adding features you request.
      • Optimizing our services and improving features: We perform data analysis to improve the smooth provision and optimization of our services, and introduce new features.
      • Collect user opinions and provide customized services: We use user surveys and feedback to improve our services and provide customized content and notifications that reflect your usage trends.
   3. To fulfill legal obligations and resolve disputes
      • We retain your information for the purpose of complying with applicable laws and regulations and may disclose it if required to do so by law.
      • To comply with legal obligations: To fulfill data retention and reporting obligations required by applicable law.
      • User protection: To take necessary measures to protect users in accordance with laws and regulations, and to be utilized as relevant materials in the event of disputes.
      • Prevention of fraudulent use and security management: To analyze and manage user information for the purpose of preventing fraudulent activities that may occur in the operation of the Service and to prevent accidents.
   4. Enhancing user protection and safety
      • The Company maintains the confidentiality of personal information through various security and safety measures to protect users' personal information when using the Service, and does its best to ensure that users can use the Service with peace of mind.
      • Prevention of fraudulent use: We enhance security by checking user behavior records to prevent fraud such as fraudulent transactions and account theft.
      • Accident Response and Prevention Measures: We manage information to prevent accidents that may occur when using the Service in advance and to respond promptly in the event of an accident.
   The Company will not use your personal information for any purpose other than the above, and will notify you in advance and obtain your consent when changing the purpose.

Article 3 Retention and use period of personal information

1. The Company shall destroy the personal information without delay after the purpose of collecting and using the personal information has been fulfilled. However, if preservation is required by relevant laws and regulations, the Company will keep personal information securely for a certain period of time as stipulated by the laws and regulations. The retention and use periods for each item are as follows.
2. Retention period for service provision and user support
1. The information collected for membership registration and service provision is retained until the user withdraws from the membership, and the information is immediately destroyed after the user terminates the use of the service. However, user support and inquiry processing history may be retained for a certain period of time to improve service quality.
3. Mandatory retention periods under laws and regulations
1. The Company retains personal information for a certain period of time as stipulated by relevant laws and regulations.
4. Retention period based on internal policies
1. The Company may retain the following information for a certain period of time in accordance with the Company's internal policies when necessary to protect the rights of users and maintain service quality.
2. Records of fraudulent use: To prevent fraudulent use, information related to fraudulent behavior may be retained for up to one year after membership withdrawal, and information related to fraudulent behavior is managed separately for the purpose of preventing re-enrollment.
3. Retention by user consent: Only if the user consents, we may retain personal information for the agreed period of time and immediately destroy it after the period ends.
5. When you request deletion of your personal information
1. If you request the deletion of your personal information, we will destroy it without delay, except for information that is subject to retention obligations imposed by applicable laws and regulations.
6. Procedures and methods for destroying personal information
1. The Company shall destroy personal information without delay when the retention period of personal information expires or when the purpose of processing has been fulfilled. The procedures and methods of destruction are as follows.
2. Information in the form of electronic files: Permanently deleted in a way that cannot be reproduced.
3. Information in paper form: destroyed by shredding or incineration.
4. After the destruction process is completed, the Company will notify the user of the completion of the destruction and strictly comply with the legal procedures for the destruction of personal information.
7. Personal information processing policy after the retention period
1. Even if the retention period of personal information has elapsed or the purpose of collection and use has been fulfilled, the Company may retain such information in accordance with relevant laws and regulations when it is necessary to fulfill legal obligations, resolve disputes, prevent fraud, etc. However, even in such cases, the retained personal information will be processed only within the purposes stipulated by laws and regulations, and separate access control will be implemented so that it can only be accessed when necessary.

Article 4 Provision of Personal Information to Third Parties

1. The Company does not provide your personal information to third parties in principle. However, the Company may use or provide your personal information to third parties without your consent in the following cases within a reasonable scope related to the original purpose of collection.
2. When required by law
3. When necessary for the provision of services

Article 5 Outsourcing of Personal Information Processing

1. The Company will not entrust the user's information to an external company without the user's consent. If entrustment is necessary in the future, the Company will notify the user in advance of the entrustee and the contents of the entrusted work, and obtain consent if necessary.

Article 6 Rights and Obligations of Users

1. You have the right to access, modify, and delete your personal information at any time, and you must make a request to the Company to exercise this right. The Company will take necessary measures without delay upon receipt of your request. You have the following rights
2. Right of access: the right to view your Personal Data
3. Right to rectification: the right to have your Personal Data corrected.
4. Right to erasure: the right to have your personal information deleted.
5. You are responsible for keeping your personal information secure, and you should take care not to share important information such as passwords with others. You should also immediately notify the Company of any changes to your personal information, and you assume all liability for any failure to do so. The Company will respond to your request in good faith, and may refuse your request if there is a legitimate reason under the law.

Article 7 Measures to ensure the safety of personal information

1. The Company will make continuous efforts to protect personal information, and may change the Privacy Policy in accordance with revisions to laws and regulations and technological advances. In addition, in the event of an information leakage incident, the Company will take immediate measures to respond and prevent recurrence.

Article 8 Changes to the Privacy Policy

1. This Privacy Policy may be changed in accordance with laws and regulations and company policies, and we will notify you of any changes in advance. Changes will be posted on the Company's website so that users can easily check them, and major changes will be notified individually via email. You may check the changed policy from time to time and stop using the Service if you do not agree with it.

Article 9 Personal Information Handler

1. If you have any inquiries regarding the protection of personal information, please contact us as follows.
2. • Email: lion@isiskorea.com

This Privacy Policy is effective as of October 31, 2024.